Shipping policy

At Origin Footwear, we strive to offer the best shipping options, no matter where you live. We deliver to customers worldwide and we aim to provide a high level of service and fast support.

Delivery Timeframes

Our delivery process is divided into two main stages:

Processing Time (24–48 hours)

Order confirmation, adjustments, quality check, and packaging.

Shipping Time (approx. 6–10 business days)

The time your order needs to travel from our international fulfillment center to your delivery address.

Estimated Delivery Times for Key Destinations

  • United States / Canada / United Kingdom / Australia: 6–10 business days

Holiday / Peak Season Delivery Times for Key Destinations

  • United States / Canada / United Kingdom / Australia: 10–15 business days

Please note: Delivery times exclude potential delays caused by customs procedures, import duties, or local clearance processes. Delivery times may also be longer during busy periods such as Christmas, New Year, Black Friday, or Valentine’s Day.

Shipping Costs

We offer the following shipping options:

  • Standard Shipping (with tracking): Free

  • Insured Delivery: Included with all orders for extra security.

SHIPPING INSURANCE POLICY 

We do everything we can to ensure that shipments are handled carefully and arrive safely at their destination. For additional peace of mind, we offer optional shipping insurance. This document explains our policy regarding the non-refundable nature of shipping insurance.

Policy Details

Insurance Coverage

Shipping insurance covers loss, theft, or damage to your package during transit, up to the value you declared at checkout/purchase.

Non-Refundable Clause

Once purchased, shipping insurance is non-refundable, regardless of whether the insurance is ultimately used or the outcome of the shipment.

Claims Process

  • Damaged items: Contact our customer support within 7 days of receiving the damaged goods.

  • Lost or missing shipments: Contact our customer support within 14 days.

Please provide all required documentation, including proof of value and (if available) photos.

Exclusions

Shipping insurance does not cover:

  • Delivery delays

  • Consequential/indirect damages

  • Pre-existing damage that did not occur during transit

Acceptance

By purchasing shipping insurance, the customer acknowledges and accepts the terms outlined in this policy, including the fact that the insurance is non-refundable.

Order Changes & Cancellations

Please note that once an order is placed, it cannot be modified or canceled. Packing and processing of your order begins immediately after it is received.